21 January 2011
Creating a multiskilled primary care workforce
The Problem: Administrative staff unable to use skills causing low morale
The practice manager at Avicenna Medical Practice felt that administrative staff were not working to their full potential; she had staff who were extremely experienced in various administrative aspects but were not using these skills in their daily work. This seemed a waste of skills and was also affecting morale as staff felt undervalued, and unable to show initiative and use their skills.
The Solution: Click here ...
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