Health Workforce: Creating a multiskilled primary care workforce Awards,Recruitment and retention,Skills development,Primary care,HSJ,Administration and clerical,Role development, nhs, healthcare, ahp, recruitment, redundancy, staff, doctors

Read our Best Practice case studies for healthcare professionals . . .

Enabling continuous improvement
Trained staff needed to tackle the low organ donation rates in the UK.
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Enabling continuous improvement
Staff not being able to make changes to improve services
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Creating a multiskilled primary care workforce
Administrative staff unable to use skills causing low morale
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Using a whole systems approach to widening participation
Lack of employment opportunities for disadvantaged communities
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Developing clinical support staff
Lack of a career framework for unregistered staff Background: In North Tees and Hartlepool Foundation Trust, it was felt that there was a need for a career framework for unregistered staff in all clinical disciplines to enable them to develop their role more fully and to free up time for professional staff.
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Published: 21 January 2011

Creating a multiskilled primary care workforce

The Problem: Administrative staff unable to use skills causing low morale

The practice manager at Avicenna Medical Practice felt that administrative staff were not working to their full potential; she had staff who were extremely experienced in various administrative aspects but were not using these skills in their daily work. This seemed a waste of skills and was also affecting morale as staff felt undervalued, and unable to show initiative and use their skills.

The Solution: Click here ...